Warranty & Returns

Here, you’ll find the step-by-step process for initiating a successful warranty claim for your product bought from Connected Audio Visual Pty Ltd (INNOVV Australia / New Zealand).

1. INNOVV Australia / New Zealand provides a 1-Year Limited Warranty for all camera & display purchases, starting from the original date of purchase. Additionally, a 1-Year Limited Warranty is offered for accessory purchases, commencing from the original date of purchase. Accessories refer to any INNOVV items not included in the initial INNOVV purchase.
2. To initiate Warranty Service, your initial contact point should be the store where you purchased your INNOVV product. The store will liaise with INNOVV Australia / New Zealand and complete a return authorisation on your behalf. Please allow up to 21 days for your product to be assessed and returned to the store. If you directly purchased from INNOVV Australia / New Zealand, use the “Contact Us” option to reach out, providing a detailed description of the issue with your product.
3. Your responsibility entails delivering the product to the store of purchase or covering any shipping charges to the store.
4. INNOVV, in turn, will repair or replace the product at its discretion, with a new or reconditioned product at no cost.
5. This warranty encompasses INNOVV dash cam and accessory purchases from authorised INNOVV Dealers in Australia / New Zealand exclusively. Its duration is effective from the original date of purchase.
6. The warranty is exclusively for the original purchaser and cannot be transferred to subsequent buyers. It specifically covers material defects but does not extend to issues related to workmanship or installation.
7. Excluded from this warranty are damages occurring during shipment to INNOVV dealer stores, damage due to accident, abuse, negligence, misuse, improper connections, improper operation, failure to follow manual instructions, acts of hostility or terrorism, acts of nature (such as earthquake, fire, flood, storms), service by unauthorized entities, removal or defacement of the serial number, adjustment, alteration, or modification without INNOVV’s consent, products not purchased through an authorised INNOVV Dealer, and products determined to contain an excessive amount of dust, dirt, or subjected to unreasonable environmental conditions.